Stellar Home Care Terms and Conditions & Privacy Policy

Last Updated: 9/1/2024

Welcome to Stellar Home Care. By accessing or using our services, you agree to be bound by these Terms and Conditions and our Privacy Policy ("Terms"). If you do not agree with any part of these Terms, please do not use our services.

1. Acceptance of Terms

By using the services provided by Stellar Home Care ("we," "us," or "our"), you agree to comply with and be legally bound by these Terms and Conditions, including our Privacy Policy. If you do not agree to these Terms, you may not use the Service.

2. Description of Service

Stellar Home Care provides healthcare updates, appointment notifications, and related services via SMS or email. The Service is intended for users who are legally capable of forming binding contracts under applicable law. You agree to use the Service for lawful purposes only and in compliance with all applicable local, state, national, and international laws and regulations.

3. Information We Collect

• We may      collect the following information in connection with your use of the      Service, primarily through forms on our website or during the signup      process:
• Your      phone number: This is necessary to send you SMS messages.
• Information      you provide in your messages: This may include the content of your      messages to us, such as questions, requests, or feedback.
• Carrier      information: We may receive information about your mobile carrier from      your phone number.

4. How We Use Your Information

We may use your information for the following purposes:

• To      send you SMS messages related to the Service, such as account updates and      transactional messages.
• To      provide customer support and respond to your inquiries.
• To      improve the Service and develop new features.
• To      comply with legal and regulatory requirements.

5. User Obligations

As a user of the Service, you agree to:

• Provide      accurate and complete information when creating an account or using the      Service.
• Maintain      the security and confidentiality of your account login credentials.
• Immediately      notify us of any unauthorized use of your account or any other breach of      security.
• Not      engage in any activity that interferes with or disrupts the Service.

6. Sharing Your Information

We will not share your phone number or the content of your messages with any third parties.

7. Your Choices

By providing your phone number and checking the consent box, you agree to receive SMS messages from us as outlined in this document. You may opt out of receiving SMS at any time by replying STOP.

8. Modification of Terms

Stellar Home Care reserves the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on our website. You are advised to review these Terms periodically for any changes.

9. Data Retention and Security

We will retain your information for as long as your account is active or as needed to provide you with the Service. We will also retain your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. We take reasonable measures to protect your information from unauthorized access, use, or disclosure, including using encryption and access control protocols.

10. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. We will delete any such information upon verification.

11. Limitation of Liability

To the fullest extent permitted by law, Stellar Home Care shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the Service; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles.

13. Termination

We reserve the right to terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

14. Dispute Resolution

Any disputes arising out of or related to these Terms and Conditions and Privacy Policy shall be resolved through binding arbitration in NY in accordance with the rules.

15. Contact Us

If you have any questions about these Terms and Conditions or our Privacy Policy, please contact us at info@stellarhomecare.com.